Call Center is where we have the 800 number in an email from Wells Fargo specifically sent to us that we call to set up our appointments -
my understanding is that the call centers are automated.
They are not staffed by people but they will direct us to the call centers using AI, I guess, and direct us to the redemption Center, that is closest to our zip code that we indicated, and by that we will go,
and then we will speak to a live human being, a person at the redemption center most likely that will be helping us exercise our exchange that will be most likely,
that will be what most likely will happen, and then we'll get a specific details or any specific information that we need to tell that person, like, oh, by the way,
I just wanted you to know I have sheet bonds to exchange or redeem, actually redeem, and they'll allow extra time for that.
If you have sheet bonds, or a box of bonds - they can supposedly take two boxes of bonds at the redemption center.
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